Want to be part of a team that's changing the way Canada travels?
As Canada’s largest independent ultra-low-cost airline, that’s exactly what we’re doing at Flair Airlines. By consistently offering airfares that are a fraction of the ticket prices of “those other airlines”, we are making air travel an affordable option for millions of couch-bound Canadians.
Yes, we’re an airline, but we truly believe that our product is our people. Low fares are important, but it takes great people delivering consistently outstanding customer-focused service to build brand loyalty.
Flair Airlines is currently seeking a permanent, full-time IT System Administrator to join our growing and ever-changing organization. Reporting to the Technical Product Manager - Airport Systems, this position will play a critical role in providing a wide variety of internal IT support services to Airport Operations. The IT System Admin will be responsible for the management of Flair’s Departure Control System. The System Admin will also be responsible for training, performing integrations, configuring the system for any new or updated business initiative, and testing updates. The role requires a team player that possesses superior communication, and excellent interpersonal skills and is also a self-starter with both a strong sense of urgency and the ability to find their own solutions to problems and work independently when needed.
Primary Job Functions:
The duties of the IT System Administrator include:
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Manage user accounts: add/update/delete/deactivate user accounts as necessary
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Develop, implement, and maintain user roles policies for different business units
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Define system access permissions based on user roles
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Develop, implement, and maintain system security policies and procedures to ensure data availability, confidentiality, and integrity using industry best practices
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Monitor system performance and troubleshoot software/hardware problems
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Coordinate with vendors for testing, configuring, and deploying system upgrades according to vendor’s guidelines and regulatory requirements
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Escalate system problems to vendor for timely resolution
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Perform and test regular backups and restores
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Develop and deliver effective APIs for data reporting and system interfacing
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Conduct user training
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Develop and maintain policies and procedures manuals to ensure the needs of effected business units are met including disaster recovery and failover procedures
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Participate in long-term planning for systems in conjunction with business units managers
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Liaise closely with and provide all relevant information to the Information Technology department
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Oversee regular license audits and quality checks
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Perform UAT testing
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Other duties may be assigned
Qualifications and Education Requirements:
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A degree or diploma in Computer Science, Management Information Systems or a related field
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Minimum of two (2) three (3) years of experience as a System Administrator or related role
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Experience in providing application support to end users is desirable
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Knowledge of scripting and APIs
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Good communication and documentation skills
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A motivated individual with a high degree of professional and personal flexibility
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Ability to quickly troubleshoot a variety of technical problems associated with computer hardware, peripheral equipment, associated operating systems, and software
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Maintain a high level of operational and technical knowledge necessary to meet the requirements of the role
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Experience in Project management and change management
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Knowledge of Airlines; Airport Operations, systems, and processes
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Strong oral and written communication skills required
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Must be available for travel
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Clear criminal record check and satisfactory employment references
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Must be legally eligible to work in Canada without restriction
Flair Airlines offers a competitive compensation package including medical and dental benefits, short and long-term disability, life insurance, dependent life insurance, employee & family assistance program, a defined contribution pension plan (matched contributions), and a staff travel program.
How to Apply:
Please apply online directly to the posting. Applications should clearly demonstrate how your skills meet or surpass, the requirements of the position of IT System Administrator. Further information about the Company can be found at www.flyflair.com
At Flair Airlines, we work together to promote an inclusive environment that attracts talented individuals and signals our commitment to celebrate and promote diversity. We are devoted to creating equitable, inclusive, and diverse workspaces and we encourage qualified candidates from all backgrounds to apply for this role.
We wish to thank everyone who applies, however, due to the number of applications received only those shortlisted will be contacted. We cannot accommodate phone inquiries.
We look forward to meeting you at Flair Airlines!
