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Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.
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Read on to see how you can shape the future, win as a team, and grow with us.
About the role
Intact Financial Corporation, a leading provider of insurance products and services in Canada, is seeking an Inbound Support Rep to join our Group Benefits team. This role involves providing exceptional customer service through answering calls and addressing inquiries from regional groups across Canada. The ideal candidate will be bilingual, possess prior call center experience, and demonstrate a strong commitment to ensuring the satisfaction and well-being of clients.
What you’ll do here:
Client Engagement: Engage with clients from diverse regional groups across Canada via telephone, email, and other communication channels. Provide prompt, accurate, and courteous responses to their inquiries, demonstrating a deep understanding of Intact's group benefits offerings.
Inquiry Resolution: Utilize your in-depth knowledge of Intact's group benefits products and services to effectively address client questions, concerns, and requests. Ensure that each interaction leaves clients feeling supported and valued.
Administrative Duties: Accurately process client requests, updates, and changes related to group benefits plans. Maintain detailed and organized records of all interactions and transactions, ensuring compliance with company policies and procedures.
Bilingual Support: Leverage your bilingual skills to provide seamless support to clients in both English and French, fostering strong relationships and enhancing client satisfaction.
Collaboration: Collaborate closely with cross-functional teams, including underwriting, claims, and sales departments, to facilitate smooth communication and efficient problem-solving. Contribute to a positive and cohesive team environment.
Continuous Improvement: Identify opportunities for process optimization and improvements within the group benefits administration function. Proactively suggest enhancements that can enhance the overall client experience.
Compliance: Adhere to regulatory requirements and industry standards, ensuring that all interactions and transactions are conducted ethically and in line with Intact's policies.
What you bring to the table:
Experience: Prior experience in a call center or customer service role is essential, with a proven track record of delivering exceptional client service.
Bilingualism: Proficiency in both English and French is an asset, enabling effective communication with clients across Canada.
Group Benefits Knowledge: Familiarity with group benefits products, services, and terminology is preferred. A solid understanding of insurance concepts, particularly in the group benefits context, is advantageous.
Communication Skills: Outstanding verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
Organizational Skills: Strong organizational skills to manage a high volume of calls, inquiries, and administrative tasks efficiently.
Problem-Solving: Demonstrated ability to analyze client inquiries, identify underlying issues, and provide appropriate solutions or escalate matters as necessary.
Team Player: A collaborative mindset with the ability to work effectively within a team, contributing to a positive and supportive work environment.
If you are a motivated and client-focused professional with a background in call center operations and a desire to excel in the group benefits insurance industry, we invite you to submit your application. Please include your resume and a cover letter outlining your relevant experience and bilingual proficiency.
What we offer
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.
If you are an employee of Intact or belairdirect, please apply for this role on Contact People.