Practice Manager, Sunrise Animal Hospital
222 Park Ave. Mount Pearl A1N 1L1
Sunrise Animal Hospital is a VetStrategy owned practice. We are a 8-veterinarian practice with 30+ support staff. Our team promotes a culture of cooperation, innovation, and excellence. We take our commitment to animals, pet parents and the community seriously.
Role Description
The Practice Manager (PM) must ensure that the hospital is always operating in a way that is consistent with the clinic’s Core Values: Quality, Compassion, Service, Innovation, and Partnership. The PM must ensure that all staff know and understand these beliefs, and understand how to apply them in practice. This role is a full-time position that reports to the Operations Director.
Duties and Responsibilities
- Oversee smooth and efficient operations of the hospital
- Lead the team including reception, assistants, supervisors, leads, and other administrative and medical personnel
- Work closely with the Medical Director to advance clinical objectives and department supervision
- Assist in hiring processes of all veterinarians, and support staff
- Handle human resource issues when they arise with the assistance of the HR/Operations Manager and escalate to the Operations Director when needed
- Work with the Operations Director to create and execute the vision for the hospital
- Create policies and manage daily staffing to ensure optimal operation of the practice
- Ensure regular reports are completed on a weekly basis
- Review accounts receivable reports
- Promotes a cooperative working environment among staff members
- Represents the organization appropriately and professionally
- Promotes a client-centered environment and facilitates programs and processes that meet client needs
- Facilitates resolution of client problems that doctors or other staff members cannot finalize
- Other duties as assigned
Professional Qualifications
- 3+ years experience in veterinary or medical office management would be an asset
- BS/BA in business administration or related field, CVPM would be an asset
- Proficiency with PIM systems and software applications, including Microsoft Office Suite
- Excellent written and oral communication skills
- Work exposure to all aspects of a business enterprise, with demonstrated competence in budgeting and financial reporting and in staff management
The right candidate will
- Have an abiding love of animals and a deep understanding of the human/animal bond
- Have strong management and leadership skills with the ability to set priorities, delegate, motivate and develop the hospital and team to become top performers in the community
- Be an experienced people manager, who has hired, trained and held people accountable for their performance
- Have developed emotional intelligence to be able to contain emotional situations around the hospital
- Have financial skills to understand the needs of the business and the importance of growing revenues and controlling expenses
- Have passion for what you do every day! Enthusiasm, energy and a positive attitude are a must
- Be comfortable if required to work uncommon hours, and be subject to recall in emergency situations
What you can expect from us
- Excellent compensation
- Medical/dental coverage
- Generous continuing education allocation
- Outstanding medical and pet supply discounts in our network
- Friendly and supportive work environment
Sunrise Animal Hospital is part of the VetStrategy group of clinics. VetStrategy is a 100% Canadian operated group of veterinary clinics with locations throughout Canada. We believe that veterinary clinics are an integral part of the community they serve and as such we put a large focus on community-based activities and initiatives. Every clinic we partner with is unique and serves a very diverse client base.
Job Types: Permanent, Full-time
Salary: $50,000.00-$55,000.00 per year
Benefits:
- Company events
- Dental care
- Employee assistance program
- Life insurance
- RRSP match
- Store discount
- Vision care
Schedule:
Supplemental pay types:
Ability to commute/relocate:
- Mount Pearl, NL A1N 1L1: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
