About us
axiom is a small business in Mississauga, ON. We are professional, supportive, customer-centric, and our goal is to Have our clients company maintained and secure while providing support to end users. .
Our work environment includes:
- On-the-job training
- Growth opportunities
- Modern office setting
We are looking for a Help Desk Analyst to join our team and provide technical support to our customers. The successful candidate will be responsible for responding to customer inquiries, troubleshooting technical issues, and providing solutions in a timely manner. The ideal candidate should have excellent communication skills, be highly organized, and have a strong understanding of computer systems and software.
Responsibilities:
- Troubleshoot technical issues related to hardware, software, and networks.
- Provide technical support to customers via phone, email, or chat.
- Document customer interactions and provide feedback on solutions provided.
- Assist customers with product installation and configuration.
- Identify and escalate issues to appropriate personnel.
- Perform remote diagnostics and troubleshooting.
- Provide timely resolution of customer issues.
Qualifications:
- Previous experience as a network or systems administrator
- Knowledge of TCP/IP and data protocols
- Ability to prioritize and multitask.
- Deadline and detail-oriented
- Strong troubleshooting and critical thinking skills
- Knowledge of how AD works
- MUST HAVE A VECHILE
Shifts are 8 hours a day, but we do provide emergency support for after hours. It is a rare occurrence but needs to be kept in mind. An example of emergency support would be if a server is failing.
Please send resumes to my email [email protected] or through Indeed
Job Types: Permanent, Full-time
Salary: $15.50-$30.00 per hour
Benefits:
- Commuter benefits
- Dental care
- Employee assistance program
- On-site parking
- Paid time off
Flexible Language Requirement:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
Ability to commute/relocate:
- Mississauga, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Have you ever setup a network?
Experience:
- IT support: 1 year (preferred)
- Working with computers: 1 year (required)
Work Location: In person
