Company Description
MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.
Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture and establishing our future direction.
Job Description
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Proactively encourage MSC’s customers to make full use of MYMSC platform. To do so you need to keep up to date on the latest developments and implementation stages and make our valuable customers recognize the added value these tools will have for their business. This will include but not limited to onboarding new customers, virtual demos for new and existing customers.
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Proactively follow up on customers enquires while providing ad hoc support and follow-up on/respond to sales leads if/when human intervention is required. Act as escalation point on billing and booking issues while the BGE’s are on sales visits, ensuring to provide feedback to BGEs.
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Make quotation to new and existing customers, ensuring the rate inbox is up to date with only daily enquires. Secure best cargo mix to meet the quarterly and net contribution targets set as per model ship. Maintain professional relationships with customers by contacting them via phone and email.
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Maintain and monitor of existing and about-to- expire contracts, including on carriage rates, in line with Trade approval, as well as customer’s commitments. Developing existing small accounts to the point where they can be assigned to a BGE.
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Liaise with client service, operations, and finance departments to provide our customers with an excellent customer experience. Get market intelligence from customers and relay information to sales and trade.
Additional Information
All MSC Canada employees are expected to exhibit the MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.
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A minimum of 1-2 years of work experience in a Shipping or Logistics company within selling/negotiating and customer service is an added advantage.
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Strong communication and negotiating skills.
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Sociability, detail oriented, evaluative, innovative, competitive, broad cross functional
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Commercial mind-set.
Great people who work hard and look out for each other because we’re a team—it’s that simple!
Just to name a few of our perks:
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Flexible health and dental benefits coverage (for all permanent full-time roles).
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RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
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Tailored training program opportunities for employee development.
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Employee mentorship, leadership, and assistance opportunities.
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Employee referral incentive program.
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Community Involvement.
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Gym facility.
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Health & Wellness Program.
Hurry, and apply now!
MSC Canada is an equal opportunity employer, and we welcome and encourage applications from all interested parties. Accommodations are available, upon request, for those with a disability or medical need during any stage of the recruitment process. We thank all candidates for their interest in MSC Canada however, only those candidates selected for an interview will be contacted.
