Provincial Wood Products/ Richelieu Hardware Inside Sales/Customer Service Agent - Newfoundland branch
The successful candidate will be responsible for order entry of faxed, emailed orders as well as in-person orders & inquires.
They will answer calls, and emails, related to these orders and provide the necessary follow-up.
Responsibilities
Under the direction of the Inside Sales Supervisor:
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Respond promptly and respectfully to customers inquiries.
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Answers calls
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Process orders made by e-mail, fax and phone & in person
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Ensure follow up on orders, as required
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Participate in training sessions on new products
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Any other related duties.
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Customer service
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Maintain a clean and organized environment
Requirements
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High School Diploma
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Efficient computer keyboarding skills
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Knowledge of Microsoft Office
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Experience in customer service
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Can work with minimal supervision
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Ability to absorb a lot of information quickly
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Team player
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Good organizational skills
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Experience in the Cabinet & Millwork or related industry is an asset
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Experience in Hardware distribution business is an asset
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English (spoken and written)
Who are we?
Richelieu Hardware is a North American leader and an agent for change in a dynamic and creative industry. We are an importer, distributor and manufacturer of specialty hardware and complementary products.
Our customers – More than 100,000 customers in North America: kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, residential and commercial woodworkers, and hardware retailers including renovation superstores.
Our team – 2,700 people, close to half of whom focus on sales and marketing, and more than 50% of whom are Richelieu shareholders.
What we are offering
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A balance between work and personal life
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A dynamic and inspiring environment
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A competitive salary that is based on the market (base salary + commission, a car allowance, an expense account for some road expenses).
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A progressive salary driven by performance and managed by objectives results.
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An Employee Share Purchase Plan (ESPP).
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A group insurance plan to meet your personal needs.
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Competitively priced products
