Reporting to the Director of I.T., the successful applicant will be responsible and accountable to ensure the stability, integrity, and efficient operation of all in-house technical infrastructure, including networks, servers, and cloud systems, while also providing technical solutions to end users as a high-level user support resource.
The position will have a hybrid work schedule between working remotely and in office with some travel required, and core work hours will be Monday-Friday between 9:00am-5:00pm (occasional weekends/emergency overtime).
Responsibilities:
Job Responsibilities / Duties:
1. Leading the installation, configuration, maintenance and support of the organization(s) networks, systems and infrastructure by:
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Mapping and validating the existing technical infrastructure and assisting in the design and implementation of authorized upgrades and improvements on a scalable project-based basis, including for routing, switching and wireless components;
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Configuring, installing and maintaining network devices including firewalls, access points, and switches;
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Implementing, testing and supporting networking and security solutions;
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Assisting in the operation of master consoles to monitor the performance of networks and computer systems;
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Ensuring that the systems are running optimally and proactively anticipating and addressing system threats before they occur;
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Keeping up-to-date with the latest industry news pertaining to cybersecurity or infrastructure problems;
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Managing the local area network and internet connection, including ensuring all network and communication hardware and software is appropriately configured and running the latest patches, service packs and versions;
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Maintaining the network and data cabling and coordinating new installations or changes as instructed;
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Performing server and security audits, and ensuring appropriate system backup procedures and recovery processes are in place and adhered to;
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Acting as a high-level resource pertaining to disaster recovery and continuity planning for all in-house technical infrastructure solutions;
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Creating technical system design models, specifications, diagrams, configurations and charts to provide end-to-end workflow and system transparency to executive leadership;
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Ensuring all systems are regularly serviced and maintaining appropriate documentation relating to system configurations and service records;
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Conducting ongoing research on the latest technologies relating to networks, systems and infrastructure in order to make recommendations in support of keeping the overarching in-house infrastructure up-to-date and cutting edge relative to evolving business needs;
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Managing the businesses emails and cloud cloud-based services, ensuring industry best practices and security are in place;
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Managing and configuring network VLANs to properly segregate traffic on the network, and to manage access to sensitive information;
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Providing timely and accurate updates
2. To provide high-level (second/third level) user support by:
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Proactively working to ensure all end user devices are kept up to date with the latest operating systems and security updates and coordinating the deployment of company-wide software and critical updates;
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Acting as a high-level resource for the Information Technology Specialists to help resolve complex user problems and piloting advanced solutions as needed;
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Performing advanced troubleshooting of system operations for both hardware and software;
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Continually reviewing end user issues, concerns and I.T. Support experiences to identify any patterns or trends that can be used to inform system or infrastructure improvement actions in support of upgrading end-user I.T. experiences as a whole.
3. Other job duties and special projects as may be assigned by the Director of I.T. and Information Systems Manager.
Job Requirements:
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Post-secondary education in Computer Engineering or Network Engineering;
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Certification/designation in Microsoft Certified Systems Engineer (MCSE), Network+, Security+, or similar;
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Certification or education in cybersecurity would be considered a strong asset;
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5+ years experience in a comparable Network Systems Engineer role;
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A strong technical background with experience in the administration of servers and networks;
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Critical troubleshooting skills with experience in outage management;
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Proven experience in the design, implementation and support of network and security solutions aligned with industry best practices;
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Ability to work in a hands-on capacity to diagnose and resolve complex technical issues;
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Solid understanding of networking, switches, VMware/ESXi Host Service Infrastructure;
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Extensive experience for implementation, maintenance, and support of Windows Servers, Active Directory/LDAP, Azure and VMWare environments
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Extensive experience with Office 365, Microsoft Cloud PC’s, Defender, InTune & End Point Manager;
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Extensive experience in network and data cabling;
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Experience working with FortiNet Firewall Switches, Wireless Access Points, and VPN;
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Experience working with content filtering and threat protection
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Collaborate with other teams and team members to develop automation strategies and deployment processes.
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Proven ability to meet deadlines;
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Excellent written, oral and telephone communication skills;
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Able to communicate in user-friendly language;
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Exceptional multi-tasking abilities and prioritization skills;
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A team player who is able to work effectively under pressure;
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A high level of confidentiality and professionalism at all times;
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Willing and able to travel between offices as needed;
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Must have a valid license and regular access to a vehicle.
