Precise ParkLink (West) Ltd. is seeking a Customer Service Representative / Parking Lot Patroller to join our team at SAIT. As part of our team, you will work in a friendly and open environment with individuals from diverse backgrounds, fostering a positive and inclusive workplace. Your primary responsibility will be to provide superior customer service, exceeding the expectations of our customers and clients.
- Greet, welcome, and assist customers with professionalism, addressing any questions or inquiries they may have.
- Effectively and efficiently handle customer complaints, ensuring timely resolution and follow-up with the customer.
- Inform and advise guests, students, and staff about the products and services offered.
- Support customers in their use and navigation of parking facilities and the campus.
- Utilize parking software to patrol parking sites, demonstrating comfort and proficiency with technology. Assist with equipment repairs and sign installations.
- Patrol and enforce parking regulations in various facilities and sites.
- Perform litter pickup and maintain overall cleanliness of lots and parking equipment.
- Learn and understand internal processes and protocols, completing minor paperwork as required.
- Maintain clean work areas, following safety procedures when working with other employees and the public.
- Perform miscellaneous laboring activities, along with machine repairs as needed.
- Shifts: Saturday: 9-5pm & Sunday 10-6pm.
- Minimum 2 to 3 years of customer service experience.
- Ability to write simple correspondence, including memos and letters.
- Proficiency in following written, verbal, and diagram instructions.
- Exceptional time management and organizational skills.
- Strong knowledge of Microsoft Office products, including Excel, Word, and Outlook.
- Ability to maintain and organize filing systems and basic databases.
- Good analytical and problem-solving abilities.
- Capable of working well independently as well as within a team-oriented environment.
- Must possess a valid driver's license and be able to operate company vehicles.
- Prior experience in parking services or a related field is an asset.
- Knowledge of parking management software or systems is beneficial.
- Excellent communication and interpersonal skills.
- Detail-oriented and able to multitask effectively.
- Strong customer focus and a passion for providing exceptional service.
If you are seeking a rewarding career where you can contribute to a positive customer experience and work within a supportive team, we encourage you to apply for the Customer Service Representative / Parking Lot Patroller position at Precise ParkLink (West) Ltd.
Job Type: Part-time
Part-time hours: 16 per week
Salary: $18.00 per hour
Flexible Language Requirement:
- 8 hour shift
- Day shift
- Every Weekend
Ability to commute/relocate:
- Calgary, AB: reliably commute or plan to relocate before starting work (required)
- Customer service: 2 years (preferred)
Work Location: In person