Job Description
Current work authorization for Canada is required for all openings.
You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.
Who We Are
At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and expertly.
How Your Work Impacts the Organization
The Network Administrator role will be part of the Infrastructure Support organization that manages Data, Wireless and Voice technologies for Fidelity Canada business.
The Network Administrator is also responsible for providing installation, configuration, integration and troubleshooting support, of Fidelity's WAN, LAN, Wireless, A/V & voice infrastructure.
Key Accountabilities
Network Setup and Configuration: Design and implement local area networks (LANs), wide area networks (WANs), and other network segments as required. Configure routers, switches, firewalls, and other network hardware. Set up and manage network services such as DNS, DHCP, and IP address management
Network Monitoring and Maintenance: Monitor network performance, identifying and addressing bottlenecks, latency, and other issues. Perform routine maintenance tasks, including updating firmware, applying patches, and optimizing network devices
Security and Access Control: Set up and manage firewalls, intrusion detection/prevention systems, and VPNs (Virtual Private Networks)
Troubleshooting and Issue Resolution: Diagnose and resolve network connectivity issues, including those related to hardware, software, and configuration. Provide timely support to users and IT teams in troubleshooting network-related problems
Network Documentation: Maintain accurate and up-to-date documentation of network configurations, diagrams, and procedures. Create network documentation that helps other IT team members understand the network layout and configurations
Collaboration and Communication: Collaborate with other IT teams, vendors, and stakeholders to ensure seamless integration of network services. Communicate network-related updates, changes, and maintenance schedules to relevant parties
User Support: Assist users with network setup, addressing issues related to data networks, call quality, hardware, and software. Manage user accounts, permissions, and access levels
The Expertise You Bring
Very good understanding of networking concepts, protocols, and technologies (TCP/IP, VLANs, routing, etc.)
Proficiency in configuring and managing network hardware, such as routers, switches, and firewalls
Expert knowledge and experience of Cisco Networking equipment
Proficiency in VoIP technologies, telephony systems, and voice conferencing solutions
Experience with network monitoring and troubleshooting tools
Familiarity with network security best practices and solutions
Skills, Knowledge, and Experience
Strong problem-solving skills and attention to detail
Able to define problems clearly and logically and convey resolution efforts
To identify and convey the impact of outages and changes to the business
Ability to communicate business case proposals for new technology solutions
Work closely with business operations to convert requirements into system solutions
Experience and Education
Completion of a post-secondary education in an IS related program and/or equivalent industry experience
2-3+ years Cisco experience, Palo Alto experience and Security systems related experience
2-3 years’ experience in a Telecommunications environment troubleshooting, any experience with Genesys & Nuance contact center technologies is a added advantage
LAN/WAN/Extranet and A/V technologies
Fidelity Canada is an equal opportunity employer
Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.
Accommodation during the application process
Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at
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No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.
Why Work at Fidelity?
We are proud to be recipients of the following:
Awards
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Canada's Top Family-Friendly Employers 2023 (7th consecutive year)
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Canada's Top 100 Employers 2023 (7th consecutive year)
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Greater Toronto's Top Employers 2023 (10th consecutive year)
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Canada's Top Employers for Young People 2023
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Venngo Healthy Workplaces Award Workplace Benefits Awards – Health and Wellness Program
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HRDC Best Places to Work 2023
Designations
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A Canadian Compassionate Company
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Great Place to Work (Dec 2022 - Nov 2023)
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Best Workplaces for Women 2023 by Great Place to Work
