Green Shield Canada (GSC) is revolutionizing the healthcare industry as part of our mission to ensure better health for all!
In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to ensure she could afford a prescription for her sick daughter. He knew there had to be a better way! He introduced North America’s first prepaid drug plan, and Green Shield was born as a not-for-profit health benefits provider that re-invested its earnings to support better health for all Canadians.
Today, we follow in the footsteps of our founder as we continue our pursuit of a better way. No longer just a traditional health and dental benefits provider, Green Shield is now the first integrated health services organization in Canada that is both a payer (offering insurance, administering benefits, and paying claims) and a provider (offering medical, mental health, and pharmacy services).
This means we can uniquely offer:
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Direct access to real time professional health services
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Convenience to engage our services anywhere, anytime, effortlessly
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Integration of our services, creating a seamless experience
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Improved health outcomes via preventative care and treatment, and data driven insights
This evolution also deepens our social mission through both financial support and the direct delivery of services to support local communities and underserved populations across Canada.
THE ROLE IN A NUTSHELL
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Be the face of GSC and interact professionally with prospects, clients and/or advisors to provide information in response to inquiries about products and services
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Answer phones and respond to voicemails and/or emails within expected turnaround times
Review and process individual health insurance applications -
Prepare correspondence, coordinate mailings and generate reports
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Provide excellent administrative and office support as required
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Provide backup for coworkers as necessary and triage emergent client issues
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Handle sensitive and confidential information in keeping with company Privacy, Security and Retention policies
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Provide input and proactively participate in department initiatives and projects
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Work collaboratively with internal departments to ensure efficient operations
WHAT WE ARE LOOKING FOR
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Post-secondary degree or diploma required
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Minimum of 3 years of experience in the group and/or individual insurance industry in a sales office or administrative support role
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Understanding of benefits and administrative sales support, claim processes and systems, contracts and documentation
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Accountable team member with strong interpersonal skills and a positive attitude
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Effective and customer focused communication skills, both verbal and written
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Exceptional attention to detail and organizational skills
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Ability to work well under pressure while learning new tasks quickly
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Flexible, adaptable and willing to take on changing responsibilities
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Self-motivated and forward thinking
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Strong analytical and problem solving skills
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Computer savvy and advanced computer skills in MS Office products
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Strive to achieve excellence and have fun
NICE TO HAVE
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Bilingual French skills are a strong asset – verbal and written
Applications will be received until October 3rd, 2023.
Our purpose is rewarding, but we don’t stop there. Check out these perks:
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Time to recharge: Vacation days, an end of year holiday shutdown, and even your birthday off!
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Extensive health and wellness benefits starting on day 1: We are in the health benefits business, after all!
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A flexible work schedule: The flexibility to work from home 3 days a week.
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues, clients, or customers who predominantly use English as their primary language. English language skills are essential to ensure effective and efficient communication, both verbally and in writing and will enable strong collaboration with colleagues from diverse backgrounds. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.
GSC supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all individuals. Even if your experience doesn’t align perfectly to every requirement in this posting, but you are excited about this opportunity, we invite you to apply from the page that opens by clicking “Apply Now”.
Providing this information gives GSC consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).
We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodations through [email protected]. Information received relating to accommodation will be addressed confidentially.
