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Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.
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Read on to see how you can shape the future, win as a team, and grow with us.
About the role
We’re looking for a Bilingual Claims Representative III, Accident Benefits, to join our growing team!
In this role you will work in a flexible hybrid environment that drives customer satisfaction and provides continuous opportunities for growth and development. The successful candidate will have excellent communication skills in French and English, understand complex Accident Benefits claims adjusting, have a passion to provide exceptional customer experiences and enjoy coaching and mentoring junior adjusters.
Location can be in either of the following offices in our Atlantic region: Moncton, NB, Dartmouth, NS and St John’s NFLD.
What you'll do here:
Manage a pending of moderate - complex accident benefits claims for Bilingual (French and English) claimants
Analyze and interpret insurance policy wording to determine coverage and assess entitlements which are fair and equitable.
Communicate in a timely and respectful manner with the customer, claimants, lawyers, and insurers to settle claims and report findings and settlements.
Conduct investigations and identify additional information such as independent medical examinations, customers medical or employment history required to clarify and/or justify a claim.
Collect reports and statements to determine liability and coverage.
Ensure all cases are clearly documented and meet any or all legislative requirements.
Assist junior staff with day-to-day issues, escalating more serious issues to senior specialists, consultant or management staff.
What you bring to the table:
A minimum of 3+ years of experience adjusting Accident Benefits claims.
Excellent written and verbal communication skills with fluency in French and English.
Must be able to obtain a license for New Brunswick which is required for this position, additionally, working towards or completed Chartered Insurance Professional (CIP) designation.
Knowledge of medical terminology and complex claims.
Knowledge of the provincial legislation governing auto insurance.
Previous experience within kinesiology or rehabilitation environment is considered a strong asset.
University degree or any combination of training and experience deemed relevant for the role
Strong negotiation, analytical and decision-making skills.
Positive team contributor
What we offer
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.
If you are an employee of Intact or belairdirect, please apply for this role on Contact People.