Job Title: Dispatcher
Responsibilities:
- Receive and prioritize incoming calls from customers, drivers, and field personnel
- Dispatch appropriate resources to respond to service requests and emergencies
- Monitor the status and progress of service calls to ensure timely resolution
- Coordinate with drivers and technicians to optimize routes and schedules
- Maintain accurate records of all communication and transactions
- Provide exceptional customer service by addressing inquiries and resolving issues promptly
- Collaborate with other departments to ensure smooth operations and efficient service delivery (ex. Coordinate appropriate pickup and deliver appointments as needed)
- Stay updated on industry regulations, company policies, and procedures
- Handle Canada/USA customs clearance
Skills:
- Excellent communication skills, both verbal and written
- Strong organizational and multitasking abilities
- Ability to remain calm under pressure and make quick decisions
- Proficient in using computer systems, including dispatch software and Microsoft Office Suite
- Knowledge of geographical areas and map reading skills
- Attention to detail and accuracy in data entry and record keeping
- Ability to work in a fast-paced environment with changing priorities
We offer a friendly workplace, competitive compensation, including different benefits including health insurance. At our workplace we have many opportunities for career growth. Join our team of dedicated professionals in providing exceptional service to our customers.
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by management.
Job Type: Full-time
Salary: $45,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
- Wellness program
Flexible Language Requirement:
Schedule:
Experience:
- dispatching: 1 year (preferred)
Shift availability:
Ability to Commute:
- Sunnyside, MB R5R 0J8 (preferred)
Ability to Relocate:
- Sunnyside, MB R5R 0J8: Relocate before starting work (preferred)
Work Location: In person
