IT Administrator - Job description
Why BoomerangFX?
BoomerangFX is more than just a SaaS tech company – we are one of North America’s fastest-growing healthcare SaaS solutions providers offering integrated practice management software, digital marketing and e-learning solutions to the aesthetic medical industry – we serve specialized industry segments spanning dermatology, medspa, cosmetic surgery, women’s health, cosmetic vision, dental and hair restoration.
Our company is well-funded by international private equity. We have a market opportunity that is rare in its scale, recession resilient and powered by a strong business model with an impressive leadership team. Trusted by a growing community of healthcare professionals across North America, our product delivers the only cloud-based SaaS solution for private healthcare practices integrating the advanced clinic workflow management tools, electronic medical records (EMR), accounting, data analytics, digital advertising, lead generation and e-learning in a single user-friendly solution – this unique feature-rich practice management solution is supported by advanced Machine Learning and designed to help our clients succeed in the marketplace.
BoomerangFX is expanding rapidly across North America and international markets including Australia, Germany, France, the UK and Latin America with industry-leading technology that is helping to modernize private aesthetic healthcare practices.
The role in a nutshell
This role is a technical support position who oversees, manages, and maintains all aspects of information technology including but not limited to all computer hardware, networks & connections, printers, copiers, faxes, phone systems, mobile devices, email systems, televisions, and software support. Candidate will be the first level support provider, responsible for supporting end-users in organizations regarding technology, networking, communications, security appliances, and desktop/server related incidents.
Scope of Duties
- Support corporate applications and networks in person and remotely while interacting with our staff.
- Monitor and resolve customer incidents.
- First responder for all incoming user requests (email, phone, helpdesk portal) from global users
- Work directly with users and vendors according to BoomerangFX guidelines
- Provide accurate and timely resolutions to users’ inquiries by email, phone, or remote sessions.
- Efficiently triage and prioritize technical support requests based on the issue presented.
- Follow up and track open support email / phone incidents to ensure timely resolution.
- After-hours maintenance and changes based on prepared MOPs (Method of Procedure)
- Patch Management monitor, recommendation, and mitigation
- Updating inventory and maintaining inventory database of user/customer environments
- Preparing and revising documentation such as “how-to” guides and internal knowledge-base
- Co-ordination with hardware and software vendors when required.
- Understand and work within SLA/SLO agreements.
- Create Problem records for issues that require further follow-up / permanent fixes.
What you Offer
- Minimum of bachelor’s degree or college diploma required, with emphasis on computer and IT related studies.
- 2+ years practical business experience
- Pursuit of one of the following certifications is an asset: Microsoft (MCSE or equivalent, CCNA, CCNP, Fortinet, Security+, A+, Network +, Unified Collaboration or Security focused)
- Microsoft 365, Azure, Microsoft Exchange server, Active Directory, Windows server OS administration.
- An understanding of switching, routing, security appliances and wireless in a corporate network
- Experience with onboarding/off-boarding end users.
- Past professional experience in maintaining and supporting corporate offices is an asset.
- Ability to concisely document an issue and its solution.
- Able to adapt between competing solutions between multiple vendors.
- Professional experience operating and provisioning RMM tools preferred.
- Able to work with minimal supervision, as well as within a team environment and possesses a “can-do” attitude.
- Able to handle stressful situations with focus on technical troubleshooting and multitasking skills.
- Able to work flexible hours and might be on call 24/7 for IT support in case of emergency.
- Participating and managing after work hours events, meetings, workshops, and filming from an IT perspective
- Comfortable with dealing with customer support.
- Strong desire to learn, ability to work in a fast-paced environment.
- Excellent written and oral communications skills
- Proven organizational and detailed capabilities in a cross departmental support role.
- Ability to concisely document an issue and its solution.
- Organization Support – Follow policies and procedures and complete tasks on time. Support organization’s goals and values.
Most importantly, you share our values
- You roll up your sleeves
- You are agile
- You are resilient
- You never stop learning
- You want to be part of a global success story
Benefits
- 15 days’ vacation per year to rest, recharge and enjoy
- Extended health care
- Onsite fitness facilities and personal training classes
- Dental care
- Bonus pay
- Company events (social hours, team events)
- Free on-site parking
Salary: $40,000 - $50,000.00 per year
Job type: Full-time, Permanent
Job Type: Full-time
Salary: $40,000.00-$50,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Vision care
Schedule:
Supplemental pay types:
Ability to commute/relocate:
- Mississauga, ON L5N 7J7: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Can you work full time in office?
- What is your salary range
Experience:
- IT support: 2 years (preferred)
Work Location: In person
Expected start date: 2023-07-03
