Seasonal Customer Service Representative
Sykes and Sitel are Foundever™! Are you ready to move your career forward? We are hiring Seasonal Customer Service Representatives to support a well-known fashion brand. We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.
Wage is based on the province you are hired in
· Handle inbound service calls, while providing accurate account and product information
· Understand and strive to meet or exceed metrics while providing excellent customer service
· Drive customer satisfaction through voice, chat, and/or email communications
· Excellent listening and Communication Skills both written and verbal
· Navigate through multiple systems
Work with Us and You'll Enjoy:
· Hands-on, 100% paid training
· Full-Time Schedule
· Flexibility of a seasonal role, with an opportunity to become permanent
· Internal Mobility (84% of our leadership team is promoted from within)
· Employee Discounts
· Referral bonuses
· Employee wellness program
· You are 18 years of age or older
· You have a high school diploma (or GED equivalent)
· You can pass a criminal background check
· You are eager to advance your career with a reliable company
· You work well with a team or independently
· You have a minimum of 1yr customer service experience or call center experience
· Retail and sales experience an asset
Equipment & Internet Requirements:
· Desktop Computer with Windows 10 (Apple/Mac, tablets, Winbooks, smart devices, Windows Mini PCs, Chromebook & Android systems are not compatible)
· Dual monitors
· Internet speed - 5.0 Mbps download speed and 3.0Mbps upload speed
About Foundever ™
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Get to know us at www.foundever.comand connect with us on Facebook, LinkedInand Twitter.
Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.
Please note that Foundever Teleservices Canada Inc. headquarters is based in Ontario. Any other position would be a remote position.
Job Types: Seasonal, Full-time
Contract length: 3 months
Pay: $13.00-$15.00 per hour
- Dental care
- Employee assistance program
- Paid time off
- Wellness program
- Work from home
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Weekends as needed
- Secondary School (preferred)
Work Location: Remote