CASE MANAGER
Competition Number 23 03 13
Employment Type Temporary Position(s)
Position Status Bargaining (NAPE)
Location Temporary position(s) open for St. John's office.
Closing Date October 1, 2023
Salary Scale $73,172 - $80,729 (571 Hay Points)
The opportunity
We are currently recruiting for Case Managers to work as critical team members in our Claims Services Department. In this role you will be accountable for the effective, integrated management of an assigned group of claims. You will work with injured workers, their employers, and a team of professionals to provide claims and rehabilitation services including appropriate medical management, early and safe return to work, labour market re-entry and compensation services. You will also work closely with benefit approvals for fatal injury and occupational disease claims, as well as ongoing management of occupational disease claims.
More about the role
Some key responsibilities of the Case Manager position include:
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Determines ongoing entitlement to benefits and services and needs related to the compensable injury are assessed and identified on an ongoing basis.
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Manages case plans through a collaborative and dynamic approach which considers individual merits and circumstances. Through regular contact, the Case Manager builds relationships with clients with the ultimate goal of successfully reintegrating an injured worker to the workplace.
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Clarifies, negotiates and provides conflict resolution between workplace parties or WorkplaceNL. Clear, sensitive communication of information and decisions is key.
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Develops effective working relationships with all stakeholders through frequent telephone, written and in person contact. Case managers must be aware of and consider appropriate communication styles which is sensitive to factors including, but not limited to culture, gender and education. This applies to both written and verbal communication.
Ideal Qualifications
- University degree, preferably in Health Care, Social Sciences or a related area.
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Candidates must have 3 years of experience with responsibilities for an assigned client centered caseload. They must also have experience making decisions that impact an individual case.
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Well-developed organizational, analytical and problem-solving abilities combined with strong decision-making abilities, good judgment, well demonstrated knowledge of Workplace Health, Safety and Compensation legislation, policies and procedures, programs and services, medical terminology and medical modalities, and an understanding of the health care delivery system in the province.
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Must demonstrate strong interpersonal skills, integrity, and a client service orientation.
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Knowledge of administrative law, the applicability of the rules of natural justice and an understanding of the role government, industry and labour play in the overall workers' compensation system is also required.
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A vehicle and valid driver's license are conditions of employment.
Experience and an educational equivalency may be considered.
An eligibility list may be established from this competition to fill future vacancies within a period of six months from the date of this posting.
Why work with us
We offer a comprehensive rewards package that includes competitive compensation, group health, dental and vision benefits, as well as a generous paid leave program and enrollment in the Public Service Pension Plan.
Our team members can also take advantage of flexible work arrangements, opportunities for training, growth and career advancement in a safe and welcoming environment.
Successful applicants must be eligible to work in Canada. These positions are open for any of WorkplaceNL's offices (St. John's, Grand Falls-Windsor and Corner Brook). While we offer employees a hybrid remote-work program, successful applicants must be available to work on-site each week.
To Apply
Please send your resume and cover letter in one document (PDF format only) to [email protected], quoting the title and competition number in the subject line of your email.
We thank all candidates for their interest; however, only those selected for further consideration will be contacted.
For more information, please visit www.workplacenl.ca
