Job Summary: We are seeking a proactive and customer-focused individual to join our team as an Administrative Assistant/Customer Service Representative. This dual role requires a versatile professional who can efficiently handle administrative tasks while providing exceptional customer service. The successful candidate will be organized, detail-oriented, and possess excellent communication skills. If you thrive in a fast-paced environment, enjoy interacting with customers, and have a knack for multitasking, we invite you to apply for this position.
Responsibilities:
- Greet and assist customers, both in person and over the phone, in a friendly and professional manner.
- Answer incoming calls and respond to customer inquiries promptly and accurately.
- Provide administrative support, including managing correspondence, scheduling appointments, and maintaining records.
- Process customer orders and ensure timely delivery or resolution.
- Assist in preparing invoices, tracking expenses, and maintaining financial records.
- Collaborate with various departments to address customer concerns and resolve issues promptly.
- Maintain a neat and organized office environment, including ordering office supplies as needed.
- Prepare and distribute internal reports, presentations, and other documents.
- Update and manage customer databases, ensuring accurate and up-to-date information.
- Assist in organizing and coordinating company events, meetings, and conferences.
Qualifications:
- Previous experience in an administrative assistant or customer service role is preferred.
- Strong interpersonal and communication skills, with a friendly and approachable demeanor.
- Excellent organizational and time management abilities to handle multiple tasks simultaneously.
- Proficient computer skills, including MS Office (Word, Excel, Outlook) and basic knowledge of CRM software.
- Attention to detail and accuracy in data entry and documentation.
- Ability to work independently with minimal supervision and as part of a team.
- Flexibility to adapt to changing priorities and work effectively under pressure.
- High school diploma or equivalent; additional certification in office administration is a plus.
Benefits:
- Competitive salary commensurate with experience.
- Opportunities for professional growth and development.
- Positive and collaborative work environment.
Join our team and contribute to our commitment to exceptional customer service and efficient office operations. If you have a passion for assisting customers, strong administrative skills, and a drive to deliver results, we would love to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in this role. We look forward to reviewing your application!
Job Types: Casual, Permanent, Part-time
Part-time hours: 15 per week
Salary: $18.40-$28.99 per hour
Benefits:
Flexible Language Requirement:
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
Ability to commute/relocate:
- Edmonton, AB T6E 5Y9: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Work Location: In person
