Location – Remote (Canada)
Reports to – Manager, L2 Product Support
We’re on a mission to transform car dealership operations across North America through innovative software (SaaS) and services that enrich the customer journey and drive profitability for dealers. We’re the team powering products like QuorumDMS, DealerMine CRM, Autovance, Accessible Accessories, as well as many more solutions that roll up into Quorum’s integrated suite of products.
Life at Quorum is about dreaming big as we reimagine the dealer solutions landscape, while staying humble, curious, and ready to collaborate at all levels. Our incredible tech team is driven to bring their ideas into the world, and work with modern tools and loads of flexibility, while building great products alongside some awesome humans.
Ready to hit the open road of automotive tech? Read on…
Quorum is looking to hire an L1 Support Specialist (Network) to join our Product Support team providing industry leading support to our automotive customers.
This is a business-critical role that maintains our commitment to operational excellence and reliable operations. The L1 Support Specialist (Network) role is primarily responsible for the documentation and support of the end user computing environments supporting our industry leading dealership solutions. As an L1 Support Specialist (Network), you are committed to achieving the highest standards of customer satisfaction through your outstanding, positive, and enthusiastic attitude.
Here is what we will expect from you at work:
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Identify and implement continuous improvement and automation opportunities.
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Creation and maintenance of documentation.
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Provide 24/7 emergency support
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Build and grow positive relationships with other operational teams.
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The hours of work are Monday to Friday, (rotating shiftwork) and occasional weekend shifts.
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Work on-call rotation to support operational service level commitments.Functional and Hierarchical Escalation management.
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Provide exceptional incident management support.
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Maintain up-to-date knowledge associated with the full range of Quorum technologies, products, and services and can identify how these products and services align to customer need.
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Work primarily phone support to our end users.
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Other duties as assigned.
Here is the kind of candidate we are looking for:
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Associate or bachelor’s degree in computer science, Information Technology, System Administration, or a closely related field, or equivalent.
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1 + years of database, network administration, or system administration experience.
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1+ years of experience providing remote support.
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Strong analytical and problem-solving skills with attention to detail.
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Technical knowledge and hands on experience in end user computing environments
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Experience in operational automation through scripting and other techniques.
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The ability to effectively communicate (verbal and written) to a wide variety of audiences including multi-functional teams at all levels.
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Demonstrated ability and willingness to learn new technology rapidly.
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Experience with Monitoring and delivering 1st Level Support in the following areas:
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Windows Server 2012 - 2022 operating systems including Active Directory and Group Policies.
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Windows Remote Desktop Services.
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Virtualization Technologies, specifically Hyper-V.
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Microsoft SQL Server 2012 or above.
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Cloud based printing solution.
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Backup and Recovery Operations.
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Positive and confident attitude.
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Ability to work in a customer focused team environment.
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Excellent time management skills.
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Experience providing support within ITIL Framework would be considered an asset.
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Professional phone and email etiquette and customer service skills.
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Any of the following certifications would be considered an asset:
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AWS certified cloud practitioner.
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Microsoft Azure Fundamentals.
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CompTIA (A+, Cloud+, Security+).
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Microsoft certified solutions associate/expert (MCSA/MCSE).
Additional Requirements
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Criminal background check required.
How we work:
We believe that in order to do our best work and solve some interesting challenges, there needs to be freedom to explore and work in a manner that inspires one’s most meaningful contribution. At Quorum, we remove traditional hierarchical barriers and collaborate broadly. We also work where it makes the most sense, whether that is remote, hybrid, or on-site. We care more about what you do than where you do it.
People first is how we roll — How we team up matters. At Quorum, we crave connection and inclusion. This helps us create a high-trust environment, do more impactful work, and enjoy the journey! After all, we’re in the business of people, leading with integrity and transparency as we serve our clients and help them serve theirs.
Forward focus — We were built on the notion of a better way forward. This mindset of innovation and optimization has us enrich the automotive industry by tapping into our full skill sets and using the latest tech to turbocharge progress.
In the driver’s seat —At Quorum, you are not a cog in the wheel but a driver of progress for our business, our team, and your career. We want your voice to be heard and your ideas to be shared, and we will empower you with an abundance of ownership over your work.
Revved up for growth — New experiences, learning, and growth energize us, help us evolve and be the best version of ourselves—as individuals, as an organization, and as a team.
Quorum’s Family of Brands
Quorum DMS, a Dealership Management System that automates, integrates, and streamlines key processes across departments in a dealership, and emphasizes revenue generation and customer satisfaction.
DealerMine CRM, a sales and service Customer Relationship Management system and set of Business Development Center services that drives revenue into the critical sales and service departments in a dealership.
Autovance, Autovance is a modern retailing platform that helps dealerships attract more business through digital retailing, improve in-store profits and closing rates through our desking tool and maximize efficiency and CSI through our F&I menu solution.
Accessible Accessories, support leading dealerships profit from dramatically increased accessory sales. Accessible Accessories is focused solely on giving dealerships the tools they need to price, promote, and quote accessories online and on the sales floor.
To find out what’s in it for you, please visit www.QuorumInfoTech.com/Careers
Get to know #LifeAtQuorum and apply today - careers with endless roads to explore together!
Quorum Information Technologies Inc. is traded on the Toronto Venture Exchange (TSX-V) under the symbol QIS. For additional information please visit our Quorum website.
Quorum is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex, sexual orientation, gender, gender identity, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
**Only those candidates that meet our requirements for this position will be contacted**
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