We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Responsible for ensuring that premium payment on different billing modes and methods are in place by the time that the premium is due to keep the policy inforce and review reinstatement application forms for lapse policies. Has working knowledge to proficient product knowledge on basic work types.
Review, analyze, interpret and validate non-complex billing and/or commissions work
Gather applicable data, calculate, prepare and complete accounting which includes Journal Entries
Summarize, adjust and balance and client premium statements and payments using excel to ensure accurate input on the administration
Allocate client premium payments accurately and in a timely manner on the applicable administration systems
Support suspense management and all financial reporting and investigation processes which may include providing direction on coding of adjustments and/or completion of required coding on applicable admin system/s
Validate premiums in preparation for client renewals
Reconcile financial statements to the ASO Billing system
Interact with the Client, Underwriters, RGO’s and other CFS Staff to understand the client’s requirements or to
resolve any billing/payment related issues including outstanding payment, billing issues
Managing of non-complex inquiries coming from the client and/or different departments within Group Benefits
Consistently achieving established service commitments including both individual productivity/quality goals and service standards as defined by the department's clients
Other tasks/responsibilities as assigned/required
This Job Description is intended to describe the general nature and level of the work being performed. It is not intended to be a comprehensive list of all responsibilities, duties and skills required for this role.
What motivates you?
You obsess about customers, listen, engage and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters.
You do what is right, work with integrity and speak up.
You share your humanity, helping us build a diverse and inclusive work environment for everyone
What we are looking for
Graduate of a 4-year Bachelor's Degree course preferably business/finance r other related courses (Internal/external)
Candidate must meet job expectations and pass all performance metrics in his/her current team (Internal)
Above average written and verbal communication skills. Ability to converse effectively using English language
Ability to clearly understand and act on presented problem statement
Ability to compose a grammatically correct, clear and concise email
Candidate must demonstrate good problem solving skills
Speedy key boarding skills of at least 35 words per minute and strong attention to details
Candidate must have good organizational and time management skills with the ability to be flexible to changing environments and meet tight deadlines
Candidate must have a basic spreadsheet skill
Good understanding of teams Product
Basic Operational knowledge of teams tools and systems
Basic working knowledge of teams Processes
Tool Specific Knowledge
Product Specific Knowledge
Process Specific Knowledge
Able to identify the complex and non-complex transactions
Knowledge on Premiums, payments and other group/Sponsor Plan related processes
Knowledge of insurance contract law and state legislative requirement
BU and MBPS Compliance
BU and MBPS Contacts
Good understanding of Service Level/Key Metrics
What can we offer you?
A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.
Our commitment to you
Values-first culture: We lead with our Values every day and bring them to life together.
Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
Boundless opportunity: We invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.
Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact [email protected] .
The annual base salary for this role is listed below.
Salary range is expected to be between
$41,025.00 CAD - $68,375.00 CAD
If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.