This position of Senior System Administrator will be an integral role within our Lifeline business, part of Connect America the North American leader in Personal Emergency Response Services. Today, our range of medical alert services provides patients with access to help at home or on the go. Our commitment to service delivery and the people behind the Lifeline name makes us stand apart.
At Lifeline, our aim is to support our growing senior population, and their goals to age in place. The Lifeline service plays an important role in the transition from hospital to home to support independent at-risk seniors, as well as patients with chronic conditions. For more than 45 years, we have helped families support their loved ones so they can live more confidently at home supported by our advanced technology and world-class service.
Being an integral part of Connect America, as North America’s largest independent provider of connected care, delivers a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.
Job Overview
We are looking for a Senior System Administrator who can participate in full system administration process, with the following key responsibilities:
Manage Active Directory domain:
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Manage DNS & DHCP network services.
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Manage NPS RADIUS server for legacy authentication.
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Manage Group Policy.
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Manage File & Print server.
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Manage server patching with WSUS.
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Upgrade Domain Controllers as necessary.
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Upgrade server OS as necessary.
Manage Azure cloud services:
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Manage on-prem integration with Azure Active Directory.
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License management.
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Endpoint management with Autopilot and Intune.
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Email management with Exchange Online.
Security Response:
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Monitor and respond to alerts in Carbon Black EDR.
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Monitor and deploy Cisco Umbrella.
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Deploy Microsoft Authenticator.
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Decommission Symantec Endpoint Protection.
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Review and remediate vulnerabilities.
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Liaise with US security team.
AWS/VMC/SDDC Management:
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Provision, build and maintain systems in vSphere.
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Monitor performance using vRealize.
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Migrate on-prem workloads to cloud via lift-and-shift and P2V.
Firewall Management:
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Maintain & upgrade Cisco ASAs.
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Deploy & manage AnyConnect VPN client.
Telephony:
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Manage Avaya PBX systems.
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Manage Call Recording Software
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Support IP and Softphone Clients
Backups:
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Maintain nightly backups using Veeam.
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Manage backup storage with Amazon S3.
Provide first/second/third support:
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Assist help desk as required.
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7/24/365 on call for level 3 escalation and occasional level 1/2 backup for team member vacation replacement. Mostly remote work with occasional on-site work for special projects (Toronto/Markham)
Required Skills
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Experience with Amazon Web Services, Microsoft Azure and Microsoft 365
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Ability to work analytically in high-pressure outage scenarios.
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Experience in call center and general business environments.
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Ability to work with vendors to source, price and execute projects.
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Strong verbal and written communication skills in English.
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Ability to document activities in simple and concise terms for knowledge transfer purposes.
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Ability to work autonomously and in team environments.
Preferred skills:
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Creative and innovative thinker who embraces change and transformation.
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Passionate technology hobbyist
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Strong verbal and written communication skills in French
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Advanced certification in AWS, Microsoft Azure, VMware
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Experience in alarm monitoring system application systems, primarily MAS Mastermind
Minimum Education & Equivalent Experience
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BS or MS in Computer Science, Computer Engineering, or equivalent work experience
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AWS Cloud Practitioner Certification
Hours: Monday – Friday between the hours of 9:00 am – 5:00 pm Eastern Time with occasional evenings and weekends for special projects and/or on-call escalations.
Location: Remote. In case of an outage or special projects implementation, the successful candidate must be able to come onsite at 95 Barber Greene Rd, North York, ON M3C 3E9 and/or at 550 Cochrane Dr. Markham, ON L3R 8E2
Accommodations are available on request for candidates taking part in all aspects of the selection process. If selected to participate in the recruitment process, please inform Human Resources ([email protected]) of any accommodation(s) that you may require to any materials or processes used to ensure your equal participation.
In return, we offer you
The opportunity to be a part of the Lifeline team which brings the next generation of senior care by its unique Cloud-based SaaS service. We bring advanced fall-detection and wander management to senior care facilities, special needs schools, and other healthcare facilities. You will be given a chance to sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we are used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.
