Responsibilities:
What will you contribute?
Reporting to the manager of Appops Student Lending / Cornerstone Operations, the selected individual will possess hands-on experience with administration and customization of Windows, Linux systems. The candidate should be experienced in working in a diverse environment supporting a variety of applications in Windows, Linux platforms. The role will also be responsible for implementing application solutions through project releases as well as ensuring the environment is in a healthy condition through regular business as usual activities.
This position will be a Night /Early morning Shift position to start, however it is one that could change in the future to a day time role. Candidate must be willing to adjust as needed as per role needs.
Responsibilities & Deliverables:
Your deliverables as a Appops Student Lending / Cornerstone Operations member will include, but are not limited to, the following:
-
Stay on top of all alerting for the systems in question for the role to ensure seamless application uptime
-
Ensure smooth and top-quality delivery of projects in collaboration with project manager and the project team.
-
Participate in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support where needed
-
Collaborates with and supports the Live Operations, Infrastructure Engineering and Application Support teams during system design, development and implementation phases providing advice for interfacing monitoring services with any of the applications that will be supported in the role.
-
Utilizes best practices for development, conducts thorough testing, analysis, and certification of changes to the system. Ensures all assigned project tasks required for the implementation of the system are completed on schedule.
-
Updates & maintains a comprehensive testing protocol for the system instance upgrades with the purpose of certifying all applications for use after the upgrade completes within defined operations wiki's.
-
Logs technical support incidents, problems and requests into the system. Monitors incidents assigned to the teams support queue. Provides succinct and pertinent updates to incidents indicating acted upon resolution and communication to user. Participates in Problems and Knowledge initiatives and other process improvements.
-
Escalates performance issues, unresolvable incidents and service interruptions to technical support. Creates and updates incident records in the system’s tracking system.
-
Analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the system roadmap
Required Experience:
-
3-5 years of hands-on experience Windows platforms
-
3-5 years of hands-on experience with Linux platforms
-
3-5 years of experience using Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, CSS, HTTP, etc.), PowerShell, SaaS applications, network operations (networks, protocols and email [SMTP, POP3]) IIS, Tomcat.
-
1-2 years of experience with BMC Control-M preferred
-
1-2 years of experience with monitoring/alerting tools
-
Knowledge and understanding of software architecture principles as applies to solutions and application architectures, specifically for portals, web sites and systems integration projects.
-
Relational database expertise such as Oracle, MS Sql Server, etc. preferred
-
Service Oriented architecture and web services integration (SOAP, WSDL, REST) preferred
-
Knowledge of LDAP/Active Directory, and relevant IT architecture experience preferred
