Date Posted: 09/20/2023
Req ID: 34023
Faculty/Division: Faculty of Law
Department: Faculty of Law
Campus: St. George (Downtown Toronto)
Position Number: 00053743
The Faculty of Law is one of the oldest professional faculties at the University of Toronto. Today, it is one of the world's great law schools. The Faculty’s rich academic programs are complimented by its many legal clinics and public interest Programs. The Faculty of Law is housed in the elegant, state-of–the-art Jackman Law Building alongside two historical building, Flavelle House and Falconer Hall, on the St. George Campus in downtown Toronto.
Under the direction of the Supervisor, IT Services, the incumbent will provide Helpdesk support to technology users at the Faculty of Law.
As the first point of contact for computer hardware, software and telecommunications problems, the incumbent is tasked with resolving technical issues and recommending procedures and tools to prevent problems from reoccurring.
The incumbent will interact with faculty, students and staff in the process of installing and supporting various technologies ensuring system and data integrity is maintained.
Your responsibilities will include:
Responding to end-user service requests
Troubleshooting and providing support for peripheral set-up and maintenance
Checking to ensure equipment is in working order
Scheduling the setup and takedown of equipment required for events
Verifying inventory of equipment
Serving as a technical resource on hardware and software related issues
Bachelor's Degree or acceptable combination of equivalent experience
Minimum three years relevant experience in technical support
Excellent troubleshooting ability with PCs, laptops, printers and other hardware peripherals
Excellent problem solving and analytical skills
Demonstrated knowledge of and troubleshooting ability with a wide variety of software (i.e. Sharepoint, Microsoft Office Suite, Zoom, Microsoft Teams, etc.
Demonstrated high level of customer service skills and interpersonal skills
Proven organizational skills organizational skills and ability top manage competing priorities and deadlines
Excellent communication skills, verbal and written and the ability to explain technical concepts to non-technical users
To be successful in this role you will be:
Closing Date: 10/03/2023, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Pay Scale Group & Hiring Zone:
USW Pay Band 09 - $65,407 with an annual step progression to a maximum of $83,646. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.