SUMMARY
The function of this position is to provide customers with high quality service and identify material required to complete customer orders. The incumbent will maintain an organized office, control inventory flow, both incoming and outgoing.
DUTIES AND RESPONSIBILITIES
May include, but are not limited to, the following:
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Process customer orders, including custom orders, and price them accurately
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Co-ordinate all orders for timely and cost-efficient shipping
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Process financial transactions according to credit procedures
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Answer telephones and emails to communicate with clients efficiently
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Use the JDE / POS system to process invoices
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Submit purchase requisitions for branch stock
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Prepare quotes and follow up accordingly
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Upsell existing accounts
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Provide overall support and after-sales service to customers
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Identify creative ways of retaining and growing customer accounts
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Other customer/administrative/miscellaneous projects as required
EDUCATION, EXPERIENCE AND QUALIFICATIONS
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High School Diploma
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Post -Secondary Education an asset
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Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives
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Knowledge/experience in exterior building supplies considered an asset
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Ability to comprehend and follow branch business procedures
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Ability to work well as a team and independently
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Ability to identify and solve problems when required
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Strong computer skills
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Good phone etiquette
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Exceptional verbal and written communication skills
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Ability to work in a fast-paced, self-directed environment
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JDE 9.0 experience an asset
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Positive attitude along with a strong desire to learn and adapt to change
Westlake Canada Inc. and Westlake Chemical Canada Inc., both affiliates of Westlake Corporation, are proud to offer equal employment opportunities to qualified applicants and to succeed as members of our team regardless of race, religion, color, national origin, ancestry, disability, genetic information, marital status, gender, gender identity, sexual orientation, age, veteran status, or any other characteristic protected by law.
