At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.
Want to make a difference in your career? Consider this opportunity.
Reporting to: Manager, Ocular Recovery - Tissue
Classification: Clinical Specialist, Tissue
Worksite: Toronto, Ontario
Schedule: Monday to Friday, 7.5 hour shifts
Trillium Gift of Life Network (TGLN), part of Ontario Health, is responsible for the coordination of organ and tissue donation and transplantation in Ontario. Our mandate includes increasing public awareness of the importance of organ and tissue donation, education of health care professionals, and ensuring a safe and effective donation and transplant system in Ontario. Working collaboratively with our stakeholders and fostering organizational and individual growth, we value honesty, trust, respect and compassion.
The Clinical Specialist provides education and training to the Tissue team as a subject matter expert, identifies and participates in quality and process improvement initiatives and provides key project management support to ensure effective Provincial Resource Centre (PRC) and Tissue Program operations.
Here is what you will be doing:
Provides mentorship and coaching to Tissue staff
Collaborates with the Manager and the education department to develop training for any and all of the following for the purpose of professional development and initiatives which focus on best processes and practices:
the implementation of new systems, procedures, processes and tools
identified area of improvement (process, tool, system or otherwise)
identified skill gaps/area for competency improvement within the team
Best practices in donor case management
Ongoing competency training and refresher education
Participates in the annual competency review process (for clinical competencies; reviews via the functional template) for PRC-Tissue staff
Reviews processes on an ongoing basis to identify any areas of improvement in work flow, or opportunities to support/implement initiatives which lead to increasing organ yield and allocation
Identifies changes to IT database which would provide better clinical records; works with IT to make this change and educates staff on the changes made ensuring understanding of new methods to be used internally
Audits database records to ensure compliance
Manages assigned projects tasks; ensuring PRC/TGLN staff affected by projects are informed and aware of changes
Works collaboratively with others, identifying action items and assigning to appropriate stakeholders
Compiles project status updates and reviews with the Project team
Identifies potential risks (clinical, or otherwise) and escalates; typically to the Director, PRC
Works with members of the quality department to gather information for critical incident case reviews, participates in the investigation process and the development of recommendations, and supports the implementation of recommendations arising from case reviews
Works closely with tissue banks, donor hospitals and other staff to optimize donation outcome; ensures that all processes are streamlined and donor management is maximized
Works in conjunction with the Manager, PRC-Tissue to support process related to tissue donor case management; works with stakeholders, tissue banks and external health care professionals to support this
Leads PRC – Tissue quality related initiatives such as initiatives related to increasing tissue donor numbers, tissue offering and clinical processes
Identifies and develops metrics to support continuous quality monitoring and improvement
Utilizes research and evidence based practices to develop new practices and procedures
Assists in preparing for annual internal and Health Canada audits/inspections
Here is what you will need to be successful:
Education and Experience
Bachelor’s degree in science, biological science or health science, with a focus on pathophysiology preferred
Master’s level preparation in Science or Nursing an asset
Certified Tissue Banking Specialist (CTBS) an asset
Minimum five (5) years of recent experience in tissue donation or a combination of equivalent experience and education
Knowledge and Skills
Demonstrated experience in project management an asset
Demonstrated experience in leading quality initiatives preferred
Demonstrated ability to multi-task and prioritize
Excellent communication and interpersonal skills, including a demonstrated ability to work effectively with people at all levels
Organized, with strong attention to detail and adaptable to change
Rate of Pay: $77,290.30 to $96,613.41 per annum
Employment Type: Permanent Full-Time
Location: Toronto, Ontario (currently hybrid; subject to change)
All applicants must be a resident of Ontario to be considered for roles at Ontario Health.
Internal Application Deadline Date: June 5, 2023
Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; Black and racialized; members of 2SLGBTQIA+ communities; trans and nonbinary; and disabled.
We encourage applicants with accessibility needs to notify us if they have any accommodation needs in the application and/or interview process.
Note: As part of the initial recruitment screening process, applicants must confirm that they are fully vaccinated against COVID-19. If applicants are not fully vaccinated, they will be required to identify any accommodation needs pursuant to a protected ground under the Code. Applicants who identify an accommodation need will be required to provide supporting documentation with respect to their need for accommodation when requested by Ontario Health. If no such accommodation is identified, the applicant will not be eligible to proceed through the recruitment process.