General Description: Courtesy and efficiency are paramount in any Food Services capacity. The Restaurant Manager plays a key role in the operation to maintain the necessary liaison with guests as well as a balanced relationship with fellow team members in the day-to-day operation. Professionalism, leadership and organizational skill are necessary for success in this position.- NOC 60030
Responsibilities:
- Start date January 1st 2024
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Take a responsible role in day-to-day operation, maintaining and assisting others in the appearance and operating efficiency of all dining areas.
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Show a strong floor presence and visibility
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Supervise and manage food and beverage team members.
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To perform all aspects of service expectations and any necessary extra duties as assigned.
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To adhere to company policies and departmental procedures.
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To ensure all menu changes are updated in POS immediately
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To become aware and knowledgeable of all menu specials, shortages or item specifics on a per shift/day basis as well as knowledge of existing menus.
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Order and maintain inventory levels
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To ensure the cleanliness and proper storage of all products, tools and workspaces.
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To ensure all health regulations and food safety techniques are followed.
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Maintain the security of information, key control areas, inventories and time management not only displaying responsible actions, but also encouraging them in others.
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Learn and know areas of product knowledge, service techniques and procedures.
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Completion of closing tasks such as reports preparation, checklist of completed duties and a synopsis of the shift/day/night where pertinent information is recorded for follow-up or as reporting for incoming team members.
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Closing tasks may also include the safe and clean state of departure from premises; ensuring areas are locked, closed or turned off as required.
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Continually demonstrates/role models exceptional guest service standards and supports the front-of-house service teams at all times through training and encouragement.
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Encourages and builds mutual trust, respect, and cooperation among team members.
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Trains and performance manages Front of house employees to exceed guest expectations
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Assures the cleanliness and orderliness of the Outlets and Banquet Operation premises by all staff.
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Continuously conducts staff training to improve service levels
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Determine type of services to be offered and implement operational procedures
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Balance cash and complete balance sheets, cash reports and related forms
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Conduct performance reviews
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Cost products and services
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Enforce provincial/territorial liquor legislation and regulations
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Organize and maintain inventory
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Monitor revenues and modify procedures and prices
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Ensure health and safety regulations are followed
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Negotiate arrangements with suppliers for food and other supplies
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Negotiate with clients for catering or use of facilities
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Develop, implement and analyze budgets
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Participate in marketing plans and implementation
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Set staff work schedules and monitor staff performance
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Address customers' complaints or concerns
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Provide customer service
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Recruit, train and supervise staff
At Fox Harb’r Resort, we know every employee is a valued part of the team. Our benefits include:
- Competitive wages
- Travel Fuel Allowance
- Discounts at the Resort's Dining Areas; The Cape Cliff and Willard
- Discounts on Accommodations, Golf and Spa services & products
- Friends and Family Rates for overnight accommodations
- Complimentary use of the Junior Olympic Pool, Mineral Pool and Fitness Room
- Team Member rates for Golf, Sport Shooting, Kayaking, Trail Rides etc.
- Team Member Activities and Department Incentives
- Team Member Education Funding and Bursary Program
- Team Member housing availability
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At least two years service leadership experience
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Experience in luxury hotel or fine dining
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Strong leadership, interpersonal and communication skills
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Knowledge of relevant legislation and regulations
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Ability to work well under pressure in a fast-paced environment
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Ability to work independently and as part of a team effectively
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Ability to focus attention on guest needs, remaining calm and courteous at all times
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Keen eye for detail, innovative and interested in creating a 5-star experience
Fox Harb’r Resort is a 5 Star, 4 Diamond property nestled along the coast of the Northumberland Strait in Wallace, Nova Scotia. We are offering a unique opportunity for you to experience a 5 Star Luxury work environment. With this opportunity, you will be presented with a distinctive career, experience, and benefits in a World Class setting.
