eMedals INC is the largest online auction house of its kind in North America. With a growing global web-based presence, we are in search of a point customer service representative who will also assist in creating our online auctions on our new, upcoming platform.
Responsibilities:
As our Customer Service Representative, you will be an integral part of our team and responsible for the following:
Answering Phones: Handle incoming calls from clients, potential buyers, and sellers in a friendly and professional manner. Provide accurate information about our auctions, services, and products.
Call Direction: Ensure that calls are directed to the appropriate department or team member to address specific inquiries or concerns promptly.
Assisting with Order Processing: Collaborate with our sales and operations team to facilitate the seamless processing of orders, bids, and purchases made during auctions. Ensure that all transactions are accurately recorded and processed in a timely manner.
Customer Support: Offer personalized assistance and support to clients throughout their auction journey. Address questions, concerns, and requests with tact and efficiency, leaving a positive impression on each interaction.
Problem Resolution: Take ownership of customer issues and follow through to resolution. This may involve coordinating with various internal departments to address any challenges or discrepancies that arise.
Client Relations: Build and maintain strong relationships with our esteemed clientele, fostering loyalty and satisfaction.
Auction Creation: In addition to customer service responsibilities, our newest team member will also be responsible for creating digital online auctions and populating our website with new product. This will be carried out on a new customized platform, due to launch August 21st of this year.
This process will include amalgamating research and photography completed by our inhouse team, and producing an online auction listing.
Requirements:
- Previous experience in a customer service role is preferred.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to handle diverse customer personalities.
- Organized, detail-oriented, and capable of multitasking in a fast-paced environment.
- Proficiency in using computer systems and various software applications.
- A passion for providing exceptional customer service and a genuine interest in the auction industry.
- A passion for history is an asset.
The positions offered by eMedals INC. are unique. We offer a rare workplace environment where history is a pillar of everyday workflow and overall success. Team work is an essential element to our office and we look forward to meeting our newest partner.
Thank you to all interested candidates. Please note that only those candidates selected for further discussion will be contacted. Please apply via email and include a CV.
Job Type: Full-time
Salary: From $20.00 per hour
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Flexible Language Requirement:
Schedule:
Ability to commute/relocate:
- Burlington, ON L7N 3T7: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (preferred)
Work Location: In person
Expected start date: 2023-09-01
