Ownership – is eager to take ownership of responsibilities; can and does think independently to excel in role; takes ownership of challenges / doesn’t blame or be a victim.
Results Focus – exhibits a commitment to goals and consistently delivers results; demonstrates personal initiative and independent motivation to achieve goals and objectives; takes risks when necessary; undaunted by obstacles.
Communication – relates well to people; builds rapport along all dimensions of the organization; resolves conflicts; provides clear directions and information.
Customer Focus – understands and meets needs of customers and business partners; builds positive customer relationships.
Problem-Solving – breaks down problems and generates a range of solutions; thinks outside the box and uses ideas of others to help develop solutions; takes action and evaluates results of actions.