We are looking for people who love the Christmas season!
Are you looking for opportunities to work for a rapidly growing company with room for advancement? At Support Services Group, 95% of leadership are hired from within.
Apply to our Customer Service / Sales Supportposition and assist one of our clients with orders for the holidays. This is an onsite position in our Office located at 116 King Street in North Sydney N.S!
What is in it for you?
- Earn $15.50 per hour plus bonus potential
- Two weeks paid training
- Additional incentives and earning potential for working onsite
- Earn extra money for the Holidays.
- A leadership team that hears your voice; we know that when we WORK Together, we can accomplish so much more
- A feeling of accomplishment when you WOW Customers!
- Fun team environment where we work hard to Build TRUST every single day
Key Job Responsibilities
- Provide customer service and sales support to the customer, servicing various billing and payment processing questions and/or issue resolution via inbound calls
- Provide timely, efficient, and accurately follow up to user questions or issues
- Serve as a champion of the brand through excellent communication and brand awareness.
- Responsible for maintaining a prominent level of professionalism, working to establish rapport with every member.
- Update member information in multiple member databases depending on member needs.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
- Upsell and Cross sell additional products
Job Requirements
- High School or GED Diploma (Required)
- Call Center experience preferred, but not required
- Excellent written communication skills; attention to detail, data accuracy, and speed
- Ability to navigate multiple technology systems, and multi-task
- Interpreting data and questions to create first contact resolution
- Customer service orientated
- Adaptability in a fast-paced changing environment
- Must be able to think proactively and to collaborate effectively.
Must be legally authorized to work in Canada.
- Must be willing to submit/pass background check.
We’re excited for you to join our team! Looking forward to meeting you.
Start Date: November 6th
Full-Time Only (Seasonal Position)
Job Types: Seasonal, Full-time
Salary: $15.50 per hour
Benefits:
- Company events
- On-site parking
Schedule:
- Day shift
- Holidays
- Night shift
- Weekends as needed
Supplemental pay types:
Application question(s):
- Have you worked for Support Services Group before?
- Are you willing to have a background check conducted?
- To ensure there is no delay in steps to continue with your application process, please list the best email to reach you:
- Can you work Full-Time, Including Evenings and Weekends?
- Can you work onsite in our office located at 116 King Street in North Sydney?
- Training will be for 2 weeks, starting October 16th. Monday - Friday 9am - 5:30 pm. You can not miss any time during training. Are you able to commit to the 2 week training period?
Education:
- Secondary School (preferred)
Experience:
- Customer Service: 1 year (preferred)
Work Location: In person
Expected start date: 2023-11-06
