Location: Kitchener-Waterloo ON
Shift: Days -Monday to Friday
Position will lead to permanent and long-term employment for the right candidate!
We are seeking a skilled and highly organized Bilingual Customer Service Representative with expertise in Accounts Receivable and Payable processes for a client in Kitchener. The ideal candidate will possess exceptional communication skills, be fluent in both English and French, and have a solid understanding of financial transactions and customer service principles. This role requires the ability to interact effectively with customers, resolve inquiries, manage invoices, and ensure timely payments.
Our client is in the Fashion industry and if you have a passion for fashion this position is for you!
- Customer Service:
- Communicate with customers in a friendly and professional manner, addressing inquiries, resolving issues, and providing assistance related to billing, payments, and account inquiries.
- Maintain a high level of customer satisfaction through prompt and accurate responses to customer queries.
- Accounts Receivable (AR):
- Generate and issue invoices to clients accurately and on time.
- Monitor accounts to ensure timely collection of payments.
- Follow up on overdue accounts, escalating unresolved issues as necessary.
- Reconcile discrepancies in payments and resolve billing disputes.
- Accounts Payable (AP):
- Review and verify invoices for accuracy and completeness.
- Process payments to vendors and suppliers in a timely manner.
- Maintain organized records of payables and expenses.
- Address vendor inquiries and resolve payment discrepancies.
- Financial Record Keeping:
- Maintain accurate and up-to-date financial records related to accounts receivable and payable.
- Prepare and maintain various reports, summaries, and analyses related to financial transactions.
- Cross-Functional Collaboration:
- Collaborate with internal teams, such as sales, operations, and finance, to ensure accurate and efficient financial processes.
- Provide support during audits and financial reviews as needed.
- System Utilization:
- Utilize relevant software and accounting systems to input and retrieve financial data.
- Ensure data integrity and accuracy within financial systems.
- Process Improvement:
- Identify opportunities for process improvements and contribute to the enhancement of financial and customer service procedures.
- High school diploma or equivalent
- Proficiency in both English and French (verbal and written) is required.
- Customer Service Representative and in Accounts Receivable and Payable functions.
- Strong understanding of financial principles, billing, and payment processes.
- Familiarity with accounting software and Microsoft Office Suite.
- Excellent communication and interpersonal skills.
- Detail-oriented and organized, with the ability to multitask effectively.
- Problem-solving and analytical skills to address customer and financial issues.
- Ability to work both independently and collaboratively in a team environment.
Job Type: Full-time
Salary: $24.00-$26.00 per hour
- Day shift
- Monday to Friday
- Bilingual: 2 years (required)
- Customer service: 2 years (required)
Work Location: In person