Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Read on to see how you can shape the future, win as a team, and grow with us.
About the role
We’re looking for a Bilingual Claims Representative I to join our growing team!
What you'll do here:
- Open new claims on the phone with clients and ensure immediate handling of the situation.
Gather versions of events from the insured and/or witnesses by interviewing them about the events.
Determine if the claim is covered or not by analyzing the coverage required to cover the claim.
Analyze the information obtained, make decisions that will be used to establish liability and review the assessment of damages.
Settle the claim in a fair and reasonable manner, validate damages and complete payments.
What you bring to the table:
- High school degree or any combination of training and experience deemed relevant for the role
Bilingualism in French and English, written and spoken is required
Passion for helping people during difficult times and navigate the claims process from open to close
Adaptable and agile in a rapidly evolving business
Demonstrates a passion for customer service with strong written and verbal communication skills
Self-motivated and capable of working in a fast-paced environment
A forward thinker who is able to foster new ideas
Superior organizational skills and results-driven
Demonstrated negotiation and conflict management skills
Ability to learn and work effectively in a hybrid environment
What we offer
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.
If you are an employee of Intact or belairdirect, please apply for this role on Contact People.