International Point of Care is an Etobicoke, ON-based company specialized in the area of rapid point-of-care. We develop, manufacture, and supply unique biological reagents, raw materials, and lateral flow components for the in-vitro diagnostic industry and the research and development community.
Our expanding team is currently looking for an IT System Administrator I for a full time permanent position.
Position Summary
As System Administrator 1 you will support existing IT solutions, both on-premises and cloud-based, and provide escalated support for IT help desk operations. This position requires a willingness and aptitude to tackle a wide range of challenges, while applying and enforcing corporate IT polices across all our sites. You will own end-to-end projects while working with employees and business leaders in an extremely collaborative environment. Must be detail-oriented, highly motivated, and willing to develop new processes where they do not exist.
What You Will Do
- Take ownership of IT-related issues to complete resolution
- Place software and hardware into production environment
- Support network infrastructure including upgrades and configuration changes
- Prepares users by designing and conducting training programs, providing references and support
- Administer VOIP telephone system
- Involved in electrical, power backup, and surge protection system configuration as they relate to communication and computer systems, as well as security equipment
- Create and update documentation of all processes related to role
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems
- Monitor, maintain, and execute IT automation processes and procedures
- Responsible for tracking hardware and software inventory
- Administer Environmental Monitoring Systems
- Perform other tasks as assigned by management, which may not be listed above, that are necessary to accomplish our goal of improving lives by supporting scientific discovery
- Position may require some after business hours and weekend work as needed
Who You Are & What You Bring
Knowledge, Skills and Abilities:
- 3+ years knowledge of network connectivity, systems, security, software, and hardware
- Microsoft Server Technologies (AD/DNS/GPO/Account Administration)
- Windows Operating Systems (Windows 10/11) – deployment, administration, upgrades
- Microsoft/Office 365 (Teams, Sharepoint, OneDrive, Intune, etc…)
- Proficient in scripting, Powershell preferred
- Articulate in the English language
Preferred educational and experiential background:
- 3+ years’ experience in IT Support and System/Network Administration
- Bachelor’s degree or equivalent experience required
- CompTIA A+, Security+, Network+, MCSE/MCSA, and Power Shell (Azure and Office 365 scripting) are highly preferred
- Experience with Okta, RingCentral, Datto, and NinjaRMM highly preferred but not required
