Job Title: Customer Service Representative
Duties:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests
- Resolve customer complaints in a professional and timely manner
- Maintain accurate customer records and update information as needed
- Collaborate with other team members to ensure customer satisfaction
- Follow company policies and procedures when handling customer interactions
- Provide product information and recommendations to customers
Requirements:
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in data entry
- Ability to work well in a team environment
- Proficient in using computer systems and software applications
Benefits:
- Competitive salary
- Health insurance coverage
- Paid time off and holidays
- Retirement savings plan
- Career development opportunities
Job Type: Full-time
Salary: $17.00-$19.00 per hour
Benefits:
Flexible Language Requirement:
Schedule:
Supplemental pay types:
- Bonus pay
- Commission pay
- Overtime pay
- Signing bonus
- Tips
Ability to commute/relocate:
- Markham, ON L3P 1M3: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Shift availability:
Work Location: In person
