At Cardata, our goal is to provide cost-effective and accurate ways to reimburse drivers for using their personal vehicles for work. We partner closely with our customers to provide best-in-class support, service and technology to Drive What Matters for them and their employees.
We recently secured an investment of over $100M to fuel our vision of building a complete vehicle management platform. Read more here.
Who You Are
As a Customer Support Representative, you will be the first point of contact for many of our users. You are a customer focused, problem solver who is skilled at building relationships with clients. You have a deep understanding of the CarData product and are a strong multi-tasker who is able to balance competing priorities.
This role is remote within Canada and must be able to work PST Hours
Answer general questions for all users through phone, email and live chat
Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
Properly document and track customer issues and resolutions
Follow escalation procedures as required
Share resources with users to educate users on product features, workflows, and navigation of CarData Cloud and the CarData Mobile app
Review compliance documentation to ensure details align with program specifications/ parameters
Identify resource gaps, propose solutions and assist with development of resources
Contribute to the knowledge base for the Support team
Demonstrated ability to take ownership of tasks and to work with little to no direct supervision
Excellent written and verbal communication skills
Empathetic, customer-focused and service-oriented, with an unshakeable resolve when faced with escalated clients
Strong ability to analyze situations, identify problems and develop appropriate solutions
Strong ability to build positive external and internal relationships and work cross-functionally with other teams
Able to work PST hours
This role is remote within Canada
Why you’ll love working at Cardata:
Cardata provides you with a flexible, autonomous environment that encourages employees to experiment, innovate and learn. As part of our team, you will be surrounded by supportive leaders and caring colleagues who are dedicated to taking on new challenges, focusing on the customer, and working as a team to achieve success. Additionally, you will be provided with:
Opportunity for career progression in a growing company
Competitive salary + bonus
Opportunity to work remotely
Flexible working hours
100% employer paid benefits
Healthcare spending account
Wellness spending account
15 days of vacation + additional time off throughout the year
3 pit-stop days (Cardata's version of mental health days)
Cardata is an equal opportunity employer. All candidates will be equally considered without regard to race, ancestry, place of origin, colour, ethnic origin, language, citizenship, creed, religion, gender/gender identity, sexual orientation, age, marital status, physical and/or mental handicap or financial ability. We are dedicated to creating an inclusive environment where everyone feels welcome to bring their authentic selves to work.
If you require accommodations during the recruitment process, please let us know.