Brand – Dealermine CRM
Location – Atlantic Canada (In office in St. John’s, NL or Saint John, NB and Remote Opportunities)
Reports to – BDC Team Manager, Dealermine CRM
Dealermine CRM, a Quorum brand, is currently looking for Appointment Coordinators to join our growing team.
The Appointment Coordinator is the primary point of contact between the Dealership and their customers. With the focus always on customer service, the appointment coordinator schedules routine and unplanned maintenance for vehicles. The goal is always to build and maintain positive relationships between both parties.
Role responsibilities are primarily phone-based and include, but are not limited to, the following:
Receive and respond to inbound calls from customers who want to schedule service with their dealership.
Complete outbound calls to customers regarding vehicle maintenance recommendations, recalls, appointment confirmations, and customer satisfaction after a dealership visit.
Respond to all customer inquiries by listening to understand, showing empathy, and gathering all applicable information before recommending solutions.
Our Business Development Center (BDC) has hours of operation between 7 am and 11 pm AST Monday to Friday and 8 am to 9 pm AST on Saturdays. The center is closed on Sundays and runs limited operations during Canadian & US holidays. Applicants are asked to be flexible to work within these hours of operation. Hours are subject to change with notice.
WHAT WE OFFER
An opportunity to be a part of a great team that is committed to providing stellar service to our customers
A welcoming and supportive atmosphere
A full-time or part-time schedule; in office or remote
$16/hour + monthly bonus; up to $250 per month based on individual and team performance
Exemplary benefits package which takes effect after 3 months of employment. Premium paid by employer
RRSP Match plan
Personal Flex time
Premium rates – for Evenings (After 7pm) and Saturday shifts
QUALIFICATIONS AND EDUCATION REQUIREMENTS
High school diploma (or equivalent)
Previous customer service experience is required
Previous contact center experience (inbound and outbound) is an asset
Ability to communicate clearly and concisely both verbally and in writing
Ability to multi-task and navigate multiple computer applications simultaneously
Working knowledge of the Microsoft Office Suite of applications
Successful candidate will be detail-oriented, professional, reliable, positive, and dedicated
Quorum Information Technologies Inc. offers integrated, innovative and robust Software Technology Solutions and Services to Traditional and Electric Vehicle Dealerships and Original Equipment Manufacturers (OEM) across North America.
Implemented on their own, Quorum’s solutions and services allow dealership customers to drive greater results at less cost than using the competition. When integrated with other Quorum solutions the Quorum product suite delivers escalating synergy and expanding value to its dealership customers.
Quorum’s Family of Brands
DealerMine CRM, a sales and service Customer Relationship Management system and set of Business Development Center services that drives revenue into the critical sales and service departments in a dealership.
Autovance, Autovance is a modern retailing platform that helps dealerships attract more business through digital retailing, improve in-store profits and closing rates through our desking tool and maximize efficiency and CSI through our F&I menu solution.
Accessible Accessories, support leading dealerships profit from dramatically increased accessory sales. Accessible Accessories is focused solely on giving dealerships the tools they need to price, promote, and quote accessories online and on the sales floor.
QuorumDMS, a Dealership Management System that automates, integrates and streamlines key processes across departments in a dealership, and emphasizes revenue generation and customer satisfaction.
Quorum is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex, sexual orientation, gender, gender identity, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
**Only those candidates that meet our requirements for this position will be contacted**